We at Elite Carpet Cleaning & Repair want to make hiring us a stress free experience. One way that we strive to do this is to make trying us risk free with our rock solid guarantee. We guarantee the quality of all our work. If you are unhappy with something, please let us know and we will always make it right. We also have created our 5 Star Guarantee to cover before, during and after your cleaning. Our 5 Star Guarantee includes:
1. SPOTS-10 Day Guarantee
Our dual system cleaning process produces amazing results that you will love. But some spots just won’t give up. That is why we offer a 10 day spot returning guarantee. If a spot comes back, just call and we will come treat it.*
2. SPOT & SPILL-30 Day Guarantee
There is nothing as beautiful as a room of freshly cleaned carpet, and nothing as daunting as trying to keep it that way. If anything is going to be spilled in the house after the carpet cleaners are there, it’s always on the freshly cleaned carpet. This is why we offer a 30 day guarantee. If you are unable to remove any new spills using your complimentary spotter bottle, just call and we will return and clean it for you at no cost.*
3. 1 Year Scotchgard Warranty
With the purchase of Scotchgard renewal we provide a 1 year spot and spill waranty for all carpeted areas that are treated with Scotchgard. If any new spot or spill cannot be removed with you complimentary spotter bottle, we will come and clean it for you at no charge.
4. 100% SATISFACTION Guarantee
From the first contact to the last, we will be prompt, friendly, and reasonable. We have an on-going educational program to keep abreast of the latest in cleaning supplies and technology, and our goal is to give you the most efficient, effective cleaning possible.
5. NEVER A SCARY ENCOUNTER Guarantee
Every time you call, a smiling, courteous, uniformed IICRC-licensed cleaning technician will arrive on time, and treat you, your family, and your home with respect.
*For pet spots, the area will be inspected to check for re-soiling. New pet spots are not covered under this warranty because they require decontamination, deodorizing, and stain removal.